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FAQs

VAPORIZER HOW TO & VAPE PEN QUESTIONS FAQ

BOOM Vaporizer is dedicated to providing high-quality Vaporizers, Vape Pens and Vapor Accessories that you will enjoy for years to come. We strive to design and create the best vaporizer pen and we are committed to providing the very best customer service possible, so we have provided a list of common customer questions below. If you do not see your question answered please give us a call and we'll happily assist you in making your decision or resolve an issue.

General Information

WHY SHOULD I CHOOSE BOOM VAPORIZERS OVER THE COMPETITION?

We have been in the vaporizer business since 2002 and we implement all our years of experience in creating the best vaporizer. Our vaporizers are purpose-built essential oil vaporizing tools. We analyzed the market and adjusted our product to satisfy vaper's concerns with other products. The biggest difference with our vape pens is that we utilize low heat, high resistance ConSeal Technology which ensures you never burn or char your product. 

What is ConSeal Technology?

ConSeal Technologies is a group of pioneers of the electronic cigarette and medical marijuana industry in California. We realized that medical marijuana industry has advanced very far into the science of the medicine, allowing patients to consume much more potent products, but development on hardware had plateaued for many years.


Our goal is to bridge the gap of both industries to provide technology worthy of the current medical marijuana products on the market. Your medicine is valuable. Our technology will allow you to enjoy every drop!


Products Information

How do I load the vaporizer pen?

We recommend loading a 'rice sized' quantity directly onto the coil. Avoid overloading. Overloading may result in a wasted product, potential atomizer leakage leading to failure, and may restrict airflow and, in turn, produce less vapor. Also, avoid touching the coil with the loading tool, as metal-on-metal contact can short out the connection. The Aurora atomizers are slightly larger, so we recommend about a 'pea sized' quantity. Furthermore, atomizers will begin to “season” over time, allowing them to produce more vapor with less product.

Are batteries charged when i get them?

Batteries are shipped with a 30% charge. It is recommended that you charge your batteries before use.

How often do I need to replace the heating element or coil?

Depending on usage and cleaning habits, the coil will last between 4-12 weeks before needing replacement. We do not suggest using the dab tool to load or clean your chamber.

How does the heating element in the vape pen works?

The battery is responsible for relaying a stable temperature to the titanium coil as you hold down the button. This coil heats to the ideal temperature for melting waxes and oils. It also employs a safety feature that shuts off the element after a 15-second button hold to avoid it getting too hot and destroying your essential oils.


Orders and Returns

How do I know when my order is shipped?

An automated email will be send to you to serve as confirmation of shipment including a tracking code.

How do I change quantities or cancel an item in my cart?

Email us at contact us page or toll-free 909-468-0899 to make changes to your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How discreet is your shipping?

We ship USPS/Fedex, and your package will come in a standard padded envelope. The return address is stated as 'DDI' on the shipping label, as well as on your credit card statement. We value your privacy and want to ensure the only person who knows what you're ordering is you. 

Returns & Refunds?

Returns will ONLY be accepted within 30 days of purchase in UNOPENED NEW CONDITION and will be subject to a 20% restocking fee. Returns MUST be authorized before being sent. Contact us to process a return. There are NO returns on products that have been opened and/or used. Refunds can only be processed if purchased directly from BoomVaporizer.com